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RG&E earns No. 1 ranking from J.D. Power
RG&E earns No. 1 ranking from J.D. Power
Listen to this articleRochester Gas and Electric has been ranked No. 1 in customer satisfaction among midsize utility providers in the East by J.D. Power.
The recognition is a reflection of RG&E’s enhanced communications, storm response and infrastructure, the company said.
“This ranking is a testament to our efforts to create a customer’s first mindset across the organization and to make the investments necessary to provide increased value to our customers,” Carl A. Taylor, president and CEO of NYSEG and RG&E, said in a news releaase.
“Connecting with the communities we serve is a vital part of our strategic mission. Whether it’s investing in our local energy infrastructure to improve the reliability of service, or supporting local food banks during the ongoing pandemic, RG&E is a committed partner in the Rochester-area.”
As the service provider for 375,000 customers, RG&E has made investments in infrastructure to harden the company’s systems against harsh weather and enable an effective response in the event of an outage.
The company continues to invest in the community as well, donating $200,000 to support the efforts emergency response organizations and food banks during the COVID-19 pandemic.
RG&E’s satisfaction score was 752 on a 1,000-point scale, according to J.D. Power. Runner-up Green Mountain Power of Colchester, Vt., finished with 750 points. The average score was 729 among midsize energy providers in the East.
“These satisfaction scores are evidence that kindness and being a good corporate citizen during challenging times is worth all the effort and communication that goes with it,” John Hazen, managing director of utilities intelligence at J.D. Power, said in a news release.
“The challenge will come in 2021 as electric utility providers go back to business as usual and continue collections and shut-offs. The way to maintain higher satisfaction will be to continue to communicate when these changes will occur and provide excellent service.”
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