Rochester Business Journal Leading source of business news and information in Rochester, N.Y.

Tiger Woods had not won a major golf tournament in 11 years. Chris Davis had not stroked a base hit since last September. Each had once stood atop their professions—Woods placing a stranglehold on the top golfer in the world ...

Tagged with: On Sports Scott Pitoniak

As a business leader, you know the customer experience (CX) is incredibly important to your business. According to a 2017 Gartner survey, the majority of marketers say they are already competing “mainly on the basis of CX.” Most people understand ...

Because the financial services industry is fragmented, the requirements to become an investment professional vary depending on which part of the financial services sector the professional operates. In a previous article ,we discussed the haphazard nature of the titles used ...

A year after feeling like Mike Tyson being knocked out by Buster Douglas in the biggest upset in boxing history, Tony Bennett and his University of Virginia basketball players got a chance to feel like Rocky in that movie poster ...

Tagged with: On Sports Scott Pitoniak

“I am a new manager with a small team in a newly renovated office. One of my team members is a really nice guy but he tends to accumulate work papers, personal items and supplies, and all that is really ...

Tagged with: Kathleen Driscoll Managers at Work

Early one morning in March 2005, as I was settling into my downtown Houston office at Kraton Polymer’s headquarters, our general counsel, Joe Waiter, barged in and shouted: “Jim, what the hell are you doing!? The meeting has already started ...

Tagged with: Business Ethics Jim Nortz

They’ve shared a game of catch many times before and never thought too deeply about the significance of tossing a baseball back and forth to one another. But that will all change when they step onto the Frontier Field diamond ...

Tagged with: On Sports Scott Pitoniak

In the business world, there’s a well-known piece of advice that reminds us to pay attention to current clients even while we’re busy pursuing new ones. It’s often posed as a warning—“Don’t ignore your existing customers by focusing all your ...

Tagged with: great workplaces Lauren Dixon

Gov. Andrew Cuomo’s 2019 Budget Bill contains a new sales tax collection system for sales through online marketplaces such as Amazon. The proposal would shift tax collection responsibilities from the seller to the marketplace itself, upending basic principles about how ...

Tagged with: Josh Gewolb Taxing Matters

Newly revised employment figures for 2018 throw cold water on Rochester’s near-term economic outlook. Released as part of the U.S. Bureau of Labor Statistics’ annual “re-benchmarking” process, the revised data show that local job creation sharply decelerated during the final ...

The lion’s share of the credit belonged to the players. They were the ones who had bashed baseballs over and off the Green Monster. They were the ones who had struck out opposing batters with the bases loaded. They were ...

Tagged with: On Sports Scott Pitoniak

Once again, hospital funding is under attack. The cuts to healthcare proposed by the state and federal government are the worst that Rochester’s hospitals have seen in nearly 10 years. This is unacceptable not only for the health and safety ...

Tagged with: On Health Travis Heider

In January, Pacific Gas & Electric (PG&E) announced its intent to file for Chapter 11 bankruptcy. The decision came following months of ongoing wildfires in California, which left the company with billions of dollars in liability. The chain of events ...

Tagged with: Business Banter David Kunsch Pouya Seifzadeh

The Tax Cuts and Jobs Act, now just over a year old, represents the greatest shift in American tax policy since the Reagan years. Yet, for all the press reports, it can be difficult for business owner-operators to take a ...

By the time you read this, many of you already will have jumped into your office pool and filled out your NCAA basketball tournament brackets. The American Gaming Association estimates 149-million brackets will be submitted physically and digitally before March ...

Tagged with: On Sports Scott Pitoniak