Wegmans Food Markets has introduced enhanced in-store pharmacy auxiliary aids and accessibility options for customers with sensory disabilities, including persons who are Deaf or hard of hearing and/or those with visual impairments.
Aid and accessibility options include:
» Video remote interpretation services in American Sign Language;
» Video Relay Service for the pharmacy to make and receive calls with customers using a customer’s video phone;
» Inductive hearing loops at one release-to-patient register/pharmacy payment checkout and one counseling area in each in-store pharmacy;
» Large print prescription labels and counseling documentation;
» Telephone Relay Service (TRS) and TTY technology;
» Aira.io app service providing live, real-time visual information and descriptions by professional assistants for blind or low-vision individuals;
Wegmans also has introduced a pilot program at five in-store pharmacies — including the East Avenue location in Rochester — offering ScripTalk audible prescription bottle/container identification labels.
“At Wegmans, we are committed to providing incredible customer service to all our shoppers,” Linda Lovejoy, community relations manager for Wegmans, said in a news release. “Implementation of these in- store pharmacy auxiliary aids and accessibility options for customers with sensory disabilities helps us deliver on this commitment, giving our Deaf, hard-of-hearing, blind and low-vision customers industry-leading, enhanced access to effective communication at our in-store pharmacy locations.”
[email protected]/(585) 653-4020d