Phil Muscato

Market President & Corporate Sales Leader, KeyBank, N.A.

Years in current role: 3

What was your biggest success in 2021?

2021 certainly has its share of challenges that most of us thought would not replicate 2020. I was most satisfied with the continued growth I saw within our market and the ability to be able to assist our clients in times of uncertainty. And would be remiss to not point out the number of promotions on our teams. Nothing makes me prouder than to see a colleague who receives a most-deserving promotion.

What is your biggest takeaway from dealing with the COVID-19 pandemic?

Patience. Our clients and colleagues have all gone through challenges they had never dealt with before. I think the flexibility that Key allowed me to grant to our colleagues and clients showed how empathetic and understanding a large organization can truly be when there’s so much uncertainty.

Whether it was granting some relief to our customers or allowing those colleagues in need the ability to work remotely so they could handle their households shows that companies truly care about the well-being of others.

What is your favorite thing about the Rochester community?

That’s easy! How philanthropic our community is. I’m in contact with local senior leaders daily and can confidently state that the people of Rochester deeply care for improving the quality of life for everyone through education, health care, diversity, equity and inclusion. The support Rochester shows its fellow Rochesterians is second to none!

I’ll also add that Rochester is such a diverse community which allows someone to explore all sorts of different cultures. Great educational and health care systems. Something for anyone to enjoy!

This profile is part of Rochester Business Journal's Power 100 list for 2022. Information used in this profile was sourced from the honoree. View the full list at rbj.net.