Five Star Bank has begun extensive renovations at its Warsaw branch and call center, the first branch to feature the bank’s reimagined design intended to align services with shifting customer needs and preferences.
The new design will balance the convenience of digital banking for day-to-day transactions with in-person expertise and solutions provided by Five Star’s bankers to help customers manage their complex needs, officials said this week.
“We take great pride in our long history of serving the Warsaw community and are especially pleased to launch our first newly reimagined branch design right here on Main Street,” said Five Star President and CEO Martin Birmingham. “When our newly remodeled branch debuts in late December, our customers can look forward to an enhanced banking experience that allows them to take advantage of the convenience of digital banking services while continuing to have a banker available for in-person banking. We will equip our branches to allow our customers to bank as they prefer.”
The branch, located at 55 N. Main St. in Warsaw, has been closed since March to prepare for renovations. Five Star Bank also maintains two other locations in Warsaw, a branch at 2330 N. Main St. and the corporate headquarters at 220 Liberty St.
Renovation highlights include:
• Enhancing the presence on Main Street with the addition of a new and welcoming main sidewalk entrance. The community can watch the progress on the building’s facade as windows are replaced and the new entry is constructed. The bank’s previous main entrance had been on the side of the building.
• The Main Street branch will offer an Interactive Teller Machine in its new vestibule, which allows customers to complete many of the basic transactions that previously required teller interaction, as well as to video-connect with bank representatives for assistance when preferred. This latest method of banking increases overall efficiency when visiting a branch while still allowing customers to maintain their personal relationships with Five Star Bank representatives.
• Certified personal bankers will be on-site to help customers who have more complex banking needs or simply prefer in-person banking. They will be located in private offices more conducive to providing financial education and advice.
• As a financial solution center, customers also will be able to access investment and insurance services with experienced banking professionals.
• The bank’s popular Community Room will reopen at a future date, providing professional space with the latest technology and presentation aides for use by area not-for-profit organizations. It has been closed due to the pandemic.
The renovated Warsaw branch is part of Five Star Bank’s Energy Efficient “Green” Initiative and will feature:
• Interior lighting is energy-efficient LED.
• Carpet is Cradle to Cradle certified meaning the manufacturer assesses its entire supply chain to provide an eco-conscious product.
• Porcelain tile is Green Square Certified and made with recycled materials.
• Acoustical panels are made with a minimum of 60 percent recycled content and are Declare Certified.
• Millwork laminate is GreenGuard Certified. The manufacturer formulates its own resins allowing the manufacturing process to be environmentally friendly. The manufacturer (Nevamar) is Forest Stewardship Council Certified and uses recycled and renewable resources to preserve forests and promote a healthier environment.
• Solid surface countertops are created with recycled materials, are GreenGuard certified, Red List free and have Health Product Declaration and Environmental Product Declarations.
• Acoustic ceiling tiles contain up to 56 percent recycled content and the ceiling grid contains up to 61 percent recycled content.
• Roller shade fabric is 100 percent recycled, PVC-free polyester and has a minimum of 89 percent of fibers made from 100 percent recycled post-industrial fiber and consumer plastic waste. The fabric is Cradle to Cradle Certified and uses 11 recycled bottles per yard of fabric made in the USA.
The project’s general contractor is Mulvey Construction Inc. and the architect is Scheid Architectural.