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AAA Western and Central New York plans to close its Pittsford Travel & Insurance Center next month. The organization cited COVID-19 as the reason for the closure.
The Monroe Avenue facility will close on April 2 and is offering a 30 percent discount on most of the retail items from the store. AAA said no jobs will be lost from the closure.
With in-person business not always feasible or convenient, many AAA members are choosing new ways to interact with the company, officials said this week, adding that the Pittsford lease was ending, making it the right time to consider new options and virtual opportunities.
In July, AAA unveiled a new website to help members from a remote environment. All AAA benefits and services are available online, via video conference, email or phone, and members can request services from their homes.
Current Penfield Manager Christine Randise will manage AAA’s new virtual travel agency with 10 dedicated travel consultants offering flexible travel planning options. When the Pittsford office closes, Manager Sonia Cittadino will transfer to the Penfield location.
AAA also noted two new locations in the Rochester area including one on West Ridge Road in Greece and one on Penfield Road in Penfield.
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