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Special Report

Playing by Chapter 11 rules boosts odds of returning to the game

Chapter 11 is like the stadium tunnel after a football game. It’s a favorite hangout of cynics, critics and others jockeying to get in one last poke at the losing team before it heads back to the locker room. Legally, ...

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Lilac Festival showcases
local vendors, products

From its modest beginnings in 1898 when a group of 3,000 gathered to view the blooms on a handful of bushes that had been planted at the corner of Highland Avenue and South Goodman Street, the festival has grown exponentially, ...

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Bar proprietors need business smarts, high spirits

Rustler’s Roost is a country/western spot advertising vittles and brew, where cowboy clothes are popular and customers can take lessons in country dance. Dicky’s Restaurant is a neighborhood gathering place where the fourth generation of the same family works behind ...

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Lines blurred
in hotel industry

Hotel rooms for the week of the Ryder Cup are completely booked. Rochester is awaiting an onslaught of out-of-town spectators for the event at Oak Hill Country Club, and the hospitality industry is welcoming them with open arms. But the ...

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Forget the free coffee; crank up the serotonin

What happens when the boss decides to reward overworked, dispirited employees with free, fresh-brewed coffee? Very likely, the employees will be unimpressed by the gesture and, contrary to the boss’ expectations, will complain about the quality of the coffee. And ...

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Perks with a fun factor deliver happy campers

When Chase Manhattan Bank N.A. celebrated its success the last two years, it gave each of 35,774 employees worldwide a paid day off and a bonus of $300 in 1993 and $375 in 1994. At Amarel Precision Instruments Inc. in ...

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Learning-centered training develops skills, people

As organizations today grow flatter and more responsive to customer demands, the ways they train their employees are evolving as well. Fading are the images of a classroom full of adults, eyes riveted to the instructor and slides projected on ...

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Having benefits explained is premium benefit

It is the mother of all benefits–the benefit of having your benefits explained. Yet it still is on the fringes of the giant benefits industry, reserved mostly for top-level executives of Fortune 500 companies. Help with digesting the financial-planning implications ...

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Respect, communication enhance rep relationship

“Dependability is the number one thing. Most often I need information on a timely basis, (so) returning phone calls is most important,” he says. “They are your all-important link to the manufacturer (for information on) new products.” Hann, past president ...

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Facts show way
to peak efficiency

In the buzzword-laden world of manufacturing management, a little simplicity goes a long way. At Xerox Corp., that simplicity comes in the shape of a copyrighted form–a “problem-solving storyboard”–called Management by Fact. Developed three years ago by a team headed ...

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Fear of dependency spurs
manufacturers to diversify

Three years ago, 98 percent of sales at Rochester Optical Manufacturing Co. came from Department of Defense contracts. “That’s the reason the previous owner failed,” says Patrick Ho, who bought the eyewear maker in 1992. Fearful of dependency on one ...

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Viewpoint:
Base justice system on restitution, not revenge

Few would disagree that our present system of justice leaves a lot to be desired. It often is unjust, arbitrary, selective, capricious, slow, complex, inefficient and very expensive. After decades of piling up more crime laws than anyone could understand ...

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Retirement-law reform
rides on heels of GATT

Last November, the General Agreement on Tariffs and Trade was the subject of the month with both critics and proponents engaged in heated debate over its impact on the American economy. Lost in the controversy was a proposed bill on ...

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Is it time to rethink
affirmative action?

Matthew Augustine remembers working side by side with white colleagues who knew he was hired because of his race. It was rough. Especially since Augustine had an MBA degree from Harvard University when Polaroid Corp. took the affirmative action of ...

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Technology convergence brings sweeping changes

But just the same, I’m going to go out on a limb to predict this: We are in the center of a whirlwind–a rushing convergence of technologies that promises to make fundamental changes in the way we communicate, work, learn ...

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