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Mary Faith Robb:
Empathy as a competitive edge in business

Sitting behind her desk at Xerox Corp.’s customer service center in Webster, Mary Faith Robb methodically ticks off the details of her job. Her voice and manner reveal the qualities she probably demonstrated as a flight attendant: motherly reassurance, a ...

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Mary Faith Robb Title: Vice president, North American customer service and support, Xerox Channels Group Education: B.A., French, Rhodes College, Memphis, Tenn., 1971; M.A., French, University of Memphis, 1977 Family: Husband, Danny; children, Jennifer 13, Matthew, 11 Interests: Helping with ...

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Frank DuRoss:
Turning business opportunities into gold

Frank DuRoss has the “Midas touch,” one of his business partners says. DuRoss is president of the Rochester Raging Rhinos and the Providence Bruins, a team in the American Hockey League. Last year, the Rhinos won the A-League soccer championship ...

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Frank DuRoss Title: President, Rochester Raging Rhinos Education: B.A., business administration, Utica College Family: Wife, Liz; children, Frank Jr., 25; Noelle, 22; granddaughter, Rose, 2 Interests: Family, sports Charities: Member of the board of directors for United Cerebral Palsy Association ...

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Gerald Van Strydonck:
A steady hand at the helm of a Big Five firm

When Gerald Van Strydonck heads out to get ice cream on a hot summer day, he usually goes via the pontoon boat that’s docked at his residence along the Erie Canal in Fairport. The calm waters of the canal along ...

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Gerald Van Strydonck Position: Managing partner and tax partner, PricewaterhouseCoopers LLP–Rochester Age: 54 Education: Bachelor’s degree in accounting, St. John Fisher College, 1966; MBA, SUNY at Buffalo, 1968 Family: Wife, Patricia; children, Trisha Sullivan and Cindy McManus Home: Fairport How ...

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Thomas Ioele:
Growth of a business built on a father’s vision

During Thomas Ioele’s senior year in college, he received a life-changing phone call from his father. Joseph Ioele had spotted a prime business opportunity and rushed to call his son and tell him about it. “My dad said, ‘I have ...

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Thomas Ioele Position: President and CEO, Extra Help Employment Services Age: 36 Education: B.A. degree in industrial labor relations, SUNY College at Potsdam, 1985 Family: Wife, Lori Ann; children, Caroline, 2; Natalie, 11 months Hobbies: Golf, skiing, bicycling Home: Pittsford ...

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Elena Prokupets:
Translating the American dream into Russian

Elena Prokupets left her home, parents and friends to escape from an oppressive government. She arrived in Rochester in 1978 as a political refugee from the Soviet Union, unable to speak English and clutching her 3-year-old boy. The promise of ...

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Elena Prokupets Position: President and CEO of Lenel Systems International Inc. Education: Ph.D., computer science, and master’s degree in electrical engineering, the Electrical Engineering Institute, St. Petersburg, Russia. Age: 48 Home: Pittsford Family: Husband, Rudy, co-founder of Lenel; son, Daniel, ...

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Ronald Behan Position: President, Allied Building Trades Council, and business manager, Plumbers and Pipefitters Local 13 Age: 51 Education: Associate’s degree in marketing, Monroe Community College, 1974 Family: Wife, Sandy; children, Shana, 23; Katie, 20; Dennis, 18; Ashley, 15 Passion ...

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Ronald Behan: A progressive
who doesn’t shy from pragmatism

Ronald Behan could be the most unlikely ally Stephen Minarik has ever had. A fiercely progressive left-of-center Democrat, Behan was elected president of the Rochester-area Allied Building Trades Council last year. He has been Plumbers and Pipefitters Local 13 business ...

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Paulette Garafalo Position: Group president and chief operating officer, Hickey-Freeman Co. Inc. Age: 43 Education: BBA, MBA, Baruch College Family: Husband, Thomas Giese Interests: Travel, gardening Quote: “Whatever I accomplish and whatever I do, that’s OK. I’m happy where I ...

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Paulette Garafalo:
Finding the right fit for Hickey-Freeman

When Paulette Garafalo was 14, she landed a job stocking shelves at a greeting card store. She worked in the shop throughout high school, college and graduate school, eventually becoming the store manager. “I never thought it was hard,” she ...

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Philip DiPofi Position: Regional president, Rochester/Southern region, HSBC Bank USA Age: 39 Education: B.A., SUNY at Buffalo; MBA in accounting, Niagara University Family: Wife, Jodi; children, Alexandra, 10, Andrea, 8, and Philip, 5 Interests: Travel, skiing, golf, fishing and cooking ...

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