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Leader puts his firm’s focus on people

President Mark Davitt has grown collection agency ConServe to 324 employees Against the advice of his parents, Mark Davitt set out for Boston after graduating from college in 1979 and spending $800 on a car. In Boston the car was ...

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Expansion has this entrepreneur cooking

His favorite food is grilled cheese made with Velveeta. His pride and joy is a fluffy, white-haired Bichon Frise puppy named Jean-Georges. And despite a demanding career-known to have turned some otherwise gentle souls into irascible dictators-he has been dubbed ...

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A steady hand on a bumpy road

While many people grumble about their lengthy commutes to and from work, Steven Ralph welcomes his nearly half-hour of drive time. “I couldn’t imagine living a few minutes down the road. I just couldn’t do it. I need that decompression ...

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The unlikely agency president

Jeffrey Sinsebox was not a soccer player and knew nothing of the intricacies of the game, but when his daughters’ travel soccer team was in danger of folding because it had no coach, he did something familiar. Sinsebox, 39, stepped ...

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Building on the hospital’s advantages

The corridors, rooms and equipment at Lakeside Memorial Hospital are clean and as up-to-date as one might expect of any well-kept U.S. hospital. But after a quick tour, “gleaming and modern” would not be the first description that springs to ...

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Removing the handcuffs

No matter where his responsibilities take him as executive director of the Unshackle Upstate coalition, Brian Sampson will not miss any athletic event involving his two sons. “I don’t miss their games,” he says. “I may miss a practice, but ...

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CEO has clear view of firm’s future

As a teen who aspired to become an architect, Demetrios Stathopoulos knew he was in trouble when a college recruiter asked to see his art portfolio. “I have absolutely no artistic ability,” Stathopoulos said. So the East Irondequoit native pursued ...

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Finding a niche for success

Conventional wisdom holds little attraction for Klaus Gueldenpfennig. It is not, for that matter, much admired by his wife or daughter. Gueldenpfennig, his wife, Brigitte, and their daughter, Dinah, 44, are as tight-knit a unit as three highly individualistic humans ...

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Owner focuses on ethical practices

For nearly two decades, James Fonzi was a hands-on leader and a self-described micromanager, second-guessing his employees and colleagues at every turn. But that changed when his wife, Judi, was diagnosed with cancer. “I said, ‘Well, I need to take ...

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Founder finds you can go home again

After resigning and then returning to the helm of the company he founded almost 30 years ago, John Slusser is using a fresh perspective to widen, deepen, extend and align Performance Technologies Inc. As president and CEO for the last ...

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Food industry veteran sees firm on the rise

You may not have seen the name of Fleischer’s Bagels Inc. too much in the grocery store, but you will soon, says Robert Drago. Drago, 41, became president of the Macedon firm roughly one year ago when its founder, Marc ...

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Steering the firm’s westward push

Leonard Redon’s fourth-floor office at Paychex Inc.’s headquarters in Penfield might be one of the least likely places to find him. He could be at a board meeting for one of the many non-profits he works with, or on a ...

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Banking on continued growth

Pittsburgh is new territory in a new state for First Niagara Financial Group Inc., but it is not a new idea for President and CEO John Koelmel. Koelmel had designs on Pennsylvania as a First Niagara market while working as ...

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Improving how things work

As a child, Douglas Burgess was fascinated with how things work, so much so that he often took them apart. “I was always tinkering with stuff,” Burgess says. “It was even to the point where my dad would yell because ...

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She meets the needs of anxious buyers

Sometimes sobbing in despair over the news of a manufacturer’s discontinued product, devoted customers call Suzanne Clarridge’s company, My Brands Inc., for help. Manufacturers pay her to handle those calls. They provide their remaining product for My Brands to distribute ...

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