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Customer feedback can be a powerful springboard for improvements, as long as you share bad news wisely.

The best way to ensure survival (from a communications standpoint) during a crisis is to establish a plan.

One is thriving. The other is dead. One changed the world. The other may change an election. One is Apple Inc., the other Solyndra LLC.

Despite some of the most difficult economic times in history, credit unions continue to offer many member benefits and perks like low fees.

Jobs and the company he co-founded deserve to be credited with proving that ingenuity can still be found in the United States.

To ensure its future, the U.S. Postal Service must do more than seek short-term fixes to its long-term financial problems. Year after year, the Postal Service continues to raise postal rates to cover its growing expenses without adequately addressing its ...

These are tough times, no doubt. But some companies are thriving in tough times and making money for their shareholders.

Thousands of American companies are creating jobs and increasing sales at record rates. But with the exception of Facebook, not one is represented on President Barack Obama’s Council on Jobs and Competitiveness.   The CEOs who serve on the commission ...

Europe is paralyzed, its politicians dangerous, incompetent, dislocated and leaderless.

Do not underestimate the value of professional networking. Seek out and exploit new tools that make networking easier.

"Those were our colleagues and friends in that building," CEO James A. Spitz Jr. writes.

Anticipation, preparation and practice are critical to successfully managing any crisis. The greatest risk an organization faces is ignoring the inevitable.

At a time of increasing national concern about the affordability of a college education, it is incumbent upon colleges to take action along the above lines to reduce costs.

One thing you may have noticed about the world in which we now live is that there are more commentators today than ever before in history. In the old days, that job title carried with it an aura of influence ...

When struggling to contribute something meaningful to a conversation, consider nodding in an understanding manner while maintaining silence.