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BCC Services Inc.

If the customer-feedback system developed by BCC Services Inc. relied on traditional methods–direct-mail surveys and outgoing calls–to collect data, Michael Emmerling and his crew might still be on the street. Instead, BCC got its foot in the door with an ...

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Chime Time Clocks

When Peter Schryver was 12 years old, his grandmother tossed him a broken clock to play with. Schryver fixed it, though neither he nor anyone else could figure out how he did it. Last year, when he inherited it, the ...

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Son of a Tuner Dave Bean

There is more to his craft than merely being able to hear the intervals, piano technician David Bean says. That’s technician, not tuner, a distinction Bean makes to separate the musical wheat from the discordant chaff. Just about anybody other ...

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Made On the Park Quilts

“I want a bath and I want a nap,” moans Susannah Gravino, who just pulled two back-to-back all-nighters. The result of her sleepless nights? Another custom-made quilt, ready for pickup. Gravino does not have far to go when she decides ...

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Kermis Awning Co.

Blanche Geraci has been sewing since she was 13. Make that industrial-strength sewing, back when there were a number of factories in the area turning out clothing. In those days, “if you made a mistake, it was costly.” These days, ...

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Hilarski’s Chocolate

Open for business only half the year, and run out of a Marsh Road store and candy kitchen that doubles as the owners’ residence, Hilarski’s Chocolates is no threat to put Mars Inc. out of business. Which, owners Carolyn and ...

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Attenzione Graphics

Early in her career, Deborah DePasquale kicked around as a member of the starving-artist class. For steadier income she turned to retail work, with stints in the art department at McCurdy & Co. Inc. and as art director for Present ...

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Adetto Publishers and Distributors LLC

“La Storia,” the title of the book that started the company off, has two meanings: the story and the history. Otto Bruno had been in love with la storia of Italian-Americans for a while when he launched Adetto Publishers and ...

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Enterprise Solutions Inc.

Time was when business consultants were high-powered troubleshooters, mostly from the big accounting firms. Then came a rash of corporate downsizings in the 1980s and 1990s that prompted a legion of laid-off middle managers to hang out consultant shingles, at ...

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Olde Ridge Bookbindery

Elderly couples bring their tattered Bibles. Others carry in the next Great American Novel. Some show up just to chew the fat. Timothy Perkins welcomes them all. The bindery is a success story risen from the ashes of layoffs at ...

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Roby Associates

Those who know Katherine Roby’s reputation as one of the nicest people in town may have noticed a recent increase in feistiness. Snobs really bug her these days–snobs who look down on multilevel marketing, in particular. “I was a snob ...

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Ed Roller Inc.

To most people, it is a humble root; to Michael Mendick, it is a living. President of Ed Roller Inc., producer of Rollers Horseradish, Mendick since 1982 has headed a firm that still does things the old-fashioned way. The company’s ...

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Azar’s Walls on Wheels

Rhoda Azar had a teaching license, but after raising her own munchkins for 11 years “I really didn’t want to look at another kid.” Instead, Azar looks at windows and walls. She started her custom window-treatment business–Azar’s Walls on Wheels–14 ...

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Dynamic Recording Studios

David Kaspersin was just out of high school and about two verses into his first record when he fell hopelessly in love with the recording business. Thirty-six years later, Kaspersin, now 53, is still strumming his guitar, still singing, still ...

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Flower City Site Contractors Inc.

Somebody out there must be happy to see winter go on and on and on, right? Like maybe the snow-removal outfits, right? Wrong. “I’m a little tired of the snow,” says Michael Nasello, owner and chief operator of Flower City ...

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