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Columns and Features

Thoughts about the recent market turmoil (access required)

Investors are currently experiencing one of the worst stock markets in years and one of the worst bond markets in decades. The financial news talks about an increase in market volatility and while the term “volatility” gets overused, it’s fair enough as a description of current conditions.

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Treat your employees more like your valued customers (access required)

“My boss goes to great lengths to recognize our longtime customers even to the point of sending gifts for special occasions. However, my team and I are very frustrated that he pays so little attention to us and we’re the ...

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NYS nearing implementation of Climate Leadership and Community Protection Act (access required)

This is an exciting time in New York state — from Manhattan to Massena and from Buffalo to Brooklyn — the state’s Climate Action Council is holding public input sessions on the Draft Scoping Plan for the Climate Leadership and Community Protection Act (CLCPA), bringing us one step closer to implementation.

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Is your strategic plan both strategic and a plan? (access required)

There is a lot of discussion about strategic planning in not-for-profit circles lately. Evidently, moving through a global pandemic and all the changes it wrought is a trigger for rethinking strategy. The idea of reestablishing strategy originates from several different ...

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These Amerks reminded us what fun playoff hockey can be

The greatest player in Rochester Americans history pulled open one of the doors leading into the atrium of the Blue Cross Arena Sunday afternoon and motioned for me to go in first. I was expecting Jody Gage to immediately follow, ...

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What’s so great about the 2022 Great Places to Work? (access required)

It’s my favorite time of year: Great Place to Work just announced the 25th Fortune 100 Best Companies to Work For. I look forward to reviewing the annual list and seeing what it takes to break the top 20. According ...

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Loyalty programs – what you should know about compliance with the CPPA (access required)

From the straightforward “buy 9 smoothies, get 1 free,” to sophisticated frequent flyer programs, loyalty programs are a staple in today’s consumer-driven market. These programs offer rewards, discounts, or other special incentives simply for repeat business. But does this simple ...

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Investment acumen or inside information? (access required)

If you had known, in early 2020, that you might be working from home during a multi-year, global pandemic, would you have bought Zoom Video Communications, Inc. (Zoom)? Zoom had not yet become a household word when, during the first ...

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The importance of female mentorship, leadership, and innovation in banking (access required)

In my 10 years at Tompkins and 35 cumulative years in the banking field, I’ve witnessed the industry undergo several revolutionary changes — the automation of transactions, the evolution of technology, and most recently, the shift to all-virtual routine interactions. ...

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