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Columns and Features

Consumers view service as factor in brand loyalty

When I was growing up in the l940s and ’50s, brand loyalty stood for something. My dad always drove a Ford. My mother shopped at the same store every week, and bought Ovaltine and Wheaties, which I ate every morning ...

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Resources for NT,
Netware users

If you are making the move from NetWare to NT, read “Windows NT Server 4.0 for NetWare Administrators,” by Robert Bruce Thompson. This unique guide will help you leverage your NetWare knowledge to more efficiently ease into NT. There are ...

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What if the best person
to downsize is yourself?

(First Person features local businesspeople relating–in their own words–experiences and lessons that have shaped their professional development.) Managers are paid to make decisions. Some decisions are harder than others. The hard ones often involve guessing about the future, conflicting or ...

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Non-Profit Report: Family Service of Rochester Inc.

Family Service of Rochester Inc. was founded in 1911 to help individuals and families troubled by unemployment, poverty, alcohol and drug addiction, or other special problems. Its current mission is “to improve the quality of life of individuals and families ...

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Non-Profit Report: Primary Mental Health Project Inc.

The Primary Mental Health Project Inc.’s mission is to enhance children’s adjustment and strengthen their adaptive skills through the development, evaluation, and dissemination of school- and community- based prevention programs and related materials. Now in its 41st year, PMHP continues ...

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Managers must deal with
co-worker relationships

“Two of my staffers are romantically involved. They’re spending a lot of time together at lunch, on breaks and in each other’s offices. I’m concerned that their situation is beginning to affect their performance. How do I deal with this ...

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Bill regarding patent law receiving intense scrutiny

The 200-year-old story of the U.S. Patent and Trademark Office (PTO) is a tale in progress of American ingenuity and commerce. It is a story of how inventors turned their inventions into commercial successes. But in today’s global economy, the ...

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Non-Profit Report: Birthright of Rochester Inc.

Birthright of Rochester Inc. is part of the oldest pregnancy- support service in the world, staffed almost exclusively by volunteers. There are more than 500 chapters around the world, with headquarters in Toronto, Ontario. The guiding principle of every Birthright ...

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Regulations aggravate
health care’s headaches

A demonstration of the extraordinary complexity of the business of health care is the recent set of regulations implementing the laws limiting referrals to health care entities in which physicians or their family members have financial interests. It took 70 ...

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Non-Profit Report: Lifespan of Greater Rochester Inc.

Lifespan of Greater Rochester Inc. is dedicated to serving those in the second half of life. Its mission is to enrich and enhance the quality of life of older persons through direct service and self-help opportunities, and by participating in ...

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Princeton in finals?
Not likey, but …

If you’re in the office pool to celebrate March Madness, i.e., the NCAA men’s basketball tournament, you’ve got a real chance to win the pot if you pick schools … –where football is little more than something to do on ...

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Viewing workers’ e-mail legal,
but is it appropriate?

“I think that one of my employees is inappropriately using the company’s internal e-mail to spread gossip and stir up complaints about the company among other employees in my unit. I need to put a stop to that. But to ...

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Unregulated capitalism could cause havoc for all

Eastman Kodak Co. has gotten most of the attention lately when it comes to restructuring and downsizing–euphemisms for terminating thousands of workers. Maybe this negative attention is not fair, as Kodak certainly is not the only large, profitable corporation on ...

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Non-Profit Report: BOA Editions Ltd.

BOA Editions Ltd. is an independent publishing house that has received national acclaim for its books. Established in 1976, BOA began publication the following year. It was founded by poet, critic and editor A. Poulin Jr., who served as BOA’s ...

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Avocations can rekindle
passion for your business

(First person features local business-people relating–in their own words–experiences and lessons that have shaped their professional development.) In the summer of 1994, I discovered something valuable–a great avocation–without even looking for it, one that would bring significant, positive change to ...

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