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Columns and Features

IE5, like any new software,
can be friend or foe

A funny thing happened on the way to the tax return. On the one hand, you don’t want to hear about my problems. On the other hand, misery loves company, so you may enjoy knowing that you are not the ...

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DSL to make it easier
to receive data in homes

For years, people in the telecommunications business have viewed the copper wires installed to the average home as a handicap, an unfortunate vestige of the past that operates as a real barrier to the “information age” of the future. Instead, ...

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Manager’s
Bookshelf

–“Taking Care of Business: 101 Ways to Keep Customers Coming Back (Without Whining, Groveling or Giving Away the Store)” (Lakewood Publications, 1991) –“Delivering Knock Your Socks Off Service” and “Knock Your Socks Off Answers” by Kristin Anderson & Ron Zemke ...

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Entire firm must learn to put customers first

This is extremely frustrating for you and everyone in your company, I’m sure. It sounds as though you’ve been pulling your hair out over this problem for a long time. If you think that customer service is poor, what do ...

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Non-Profit Report:
WXXI Public Broadcasting Council

WXXI is a lifelong educational resource serving the Greater Rochester area. A provider of telecommunications services, its mission is to provide programming that stimulates and expands thought, inspires the spirit, opens cultural horizons and promotes understanding of the issues of ...

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Non-Profit Report:
Medical Motor Service of Rochester and Monroe County Inc.

Medical Motor Service of Rochester and Monroe County Inc. was founded to meet the transportation needs of local medical personnel and patients during the influenza epidemic of 1919. Today, service is provided to individuals of all ages to meet their ...

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It still pays to apply the
basics of fund raising

“Only a life in the service of others is worth living.” –Albert Einstein My father passed away peacefully on January 30, 1999, at the age of 86. This article is dedicated to his memory. Recent news media reports have focused ...

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Non-Profit Report:
Center for Youth Services Inc.

Since 1971, the Center for Youth Services Inc. has provided services to some half a million youths, family members and others. Last year, the center assisted nearly 20,000 youths and their families in Monroe County. The Center for Youth has ...

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One Web site’s practices
prompt privacy concerns

The Federal Trade Commission’s recent enforcement action against GeoCities for misrepresenting the purposes for which it was collecting personal information online signifies the FTC’s seriousness about protecting consumers on the Internet. It was the first time the FTC issued an ...

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Non-Profit Report:
Perinatal Network of Monroe County

At its core, the mission of the Perinatal Network of Monroe County (PNMC) is to improve birth outcomes and perinatal–the time around pregnancy and early infancy–services in Monroe County. The network brings together varied segments of the community to achieve ...

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Workers Memorial Day
opportunity to take stock

On April 28, 1999, the labor movement will once again observe Workers Memorial Day to remember those who have been killed or injured on the job. The day is more than a remembrance; it is a time to renew our ...

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Non-Profit Report:
Center for Environmental Information Inc.

The Center for Environmental Information Inc., which serves the Greater Rochester area, is celebrating its 25th anniversary this year. CEI provides information and communication services, publications and educational programs that advance public understanding of environmental issues; act as a communication ...

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Jump back into
work at full speed

“I have been working, but limiting the number of extra projects I would normally take on because I’ve been trying to solve a family problem. That problem is being solved, and now I need to get back into the loop, ...

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Non-Profit Report:
St. Joseph’s Neighborhood Center

Thanks in part to an affiliation with the University of Rochester’s Community Nursing Center and an anonymous $10,000 donation, St. Joseph’s Neighborhood Center opened in December 1993. The donation facilitated the purchase and renovation of a formerly abandoned house on ...

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Marketing money managers
not an easy task

When building any business, one of the most important decisions management must make is how it will sell what the company has to offer. We faced the same issue when Steven Charles Capital Ltd. was founded in 1985. Money managers ...

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