Rochester Business Journal Leading source of business news and information in Rochester, N.Y.

Everyone loves a good story. A good story can connect us. It can foster the imagination and inspire action. It can engage team members, reinforce core values and promote best practices at work. Best of all, a good story can ...

Tagged with: great workplaces Lauren Dixon

Nicholas Martone had just completed his second deployment with the United States Marines Corps to the Middle East and he couldn’t wait to return home to suburban Buffalo and civilian life. Although the former weapons platoon squad leader had witnessed ...

Tagged with: On Sports Scott Pitoniak

On Feb. 28, Gap Inc. announced its intention to split, fully separating Old Navy as a new corporate entity, while restricting its remaining businesses—Gap, Athleta, Banana Republic, Intermix and Hill City—under a new corporate structure, currently called NewCo. The split ...

Greater Rochester Chamber of Commerce and the Center for Disability Rights have partnered to raise awareness of a recent rash of lawsuits targeting businesses over accessibility of their websites. These actions, brought by a small number of plaintiffs in the ...

Tagged with: On Business Robert Duffy

 “Success demands a high level of logistical and organizational competence.” — George S. Patton The complexity of regulatory requirements associated with tax-exempt not-for-profit organizations has increased substantially during my 40-year career. In particular, the past 10 years have seen exponential ...

Tagged with: Gerald Archibald Non-profit Management

Tiger Woods had not won a major golf tournament in 11 years. Chris Davis had not stroked a base hit since last September. Each had once stood atop their professions—Woods placing a stranglehold on the top golfer in the world ...

Tagged with: On Sports Scott Pitoniak

As a business leader, you know the customer experience (CX) is incredibly important to your business. According to a 2017 Gartner survey, the majority of marketers say they are already competing “mainly on the basis of CX.” Most people understand ...

Because the financial services industry is fragmented, the requirements to become an investment professional vary depending on which part of the financial services sector the professional operates. In a previous article ,we discussed the haphazard nature of the titles used ...

A year after feeling like Mike Tyson being knocked out by Buster Douglas in the biggest upset in boxing history, Tony Bennett and his University of Virginia basketball players got a chance to feel like Rocky in that movie poster ...

Tagged with: On Sports Scott Pitoniak

“I am a new manager with a small team in a newly renovated office. One of my team members is a really nice guy but he tends to accumulate work papers, personal items and supplies, and all that is really ...

Tagged with: Kathleen Driscoll Managers at Work

Early one morning in March 2005, as I was settling into my downtown Houston office at Kraton Polymer’s headquarters, our general counsel, Joe Waiter, barged in and shouted: “Jim, what the hell are you doing!? The meeting has already started ...

Tagged with: Business Ethics Jim Nortz

They’ve shared a game of catch many times before and never thought too deeply about the significance of tossing a baseball back and forth to one another. But that will all change when they step onto the Frontier Field diamond ...

Tagged with: On Sports Scott Pitoniak

In the business world, there’s a well-known piece of advice that reminds us to pay attention to current clients even while we’re busy pursuing new ones. It’s often posed as a warning—“Don’t ignore your existing customers by focusing all your ...

Tagged with: great workplaces Lauren Dixon

Gov. Andrew Cuomo’s 2019 Budget Bill contains a new sales tax collection system for sales through online marketplaces such as Amazon. The proposal would shift tax collection responsibilities from the seller to the marketplace itself, upending basic principles about how ...

Tagged with: Josh Gewolb Taxing Matters

Newly revised employment figures for 2018 throw cold water on Rochester’s near-term economic outlook. Released as part of the U.S. Bureau of Labor Statistics’ annual “re-benchmarking” process, the revised data show that local job creation sharply decelerated during the final ...