CHIEF OPERATING OFFICER AND EXECUTIVE VICE PRESIDENT, UNIVERSITY OF ROCHESTER MEDICAL CENTER, SMH
Years in current role: 22
What has been your organization’s biggest success over the past year?
Quite a few accomplishments come to mind:
What are your expectations for the rest of this year?
We will continue expanding access to UR Medicine specialty and primary care services throughout the region. Examples include opening a new ambulatory surgery center at Marketplace Mall this winter, which will soon be part of one of the largest and most advanced orthopaedic care facilities in the nation. New cancer care, eye care and urgent care centers are opening in Webster, and West Ridge OB-GYN has joined UR Medicine with centers in Greece and Webster. We are also committed to achieving a higher level of health equity by working with community partners to expand primary and specialty care for adults and children in Rochester’s inner city and will be making a major announcement about that soon.
What advice would you give somebody just starting out in your industry?
I would congratulate them on making a great career choice as health care is a continuously growing and extremely important field in every community and region. To be successful, one needs to work hard and be flexible with work schedule as health care is provided 24/7 every day of the year. Developing high-performing teams is a required skill set as so many levels and types of expertise are needed for patients and communities to get the best care possible. The work of a health care leader is all encompassing but the rewards in making a difference in our communities are worth it.
What is one personal goal you have for the next year?
Doing all I can to support the incredible group of clinicians, nurses and employees at Strong and URMC who served our community through the worst of the COVID-19 pandemic and continue to provide great patient care every day. To support that goal, our medical center leadership team is working hard to recruit more workers and reduce the impact of staff shortages that are a national challenge in health care today. We are committed to paying fair and competitive wages despite revenue challenges driven largely by the pandemic and all of its consequences, and providing career advancement opportunities in a diverse, equitable and inclusive work environment.
What are your favorite things about Rochester?
I love having the full experience of all four seasons as there are so many different and fun things to do each season here in Rochester. The proximity to the Finger Lakes and Lake Ontario is special — especially given the challenge with fresh water in so many parts of the world. And the people are some of the friendliest in the country. On a professional level, the collaboration among health care leaders and organizations across the community is second to none in our region. I have enjoyed working with all of these professionals over the years — be it fighting the pandemic or working on improving health equity. The motto “I’d rather be in Rochester” rings true for me and my family!