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Marc C Fiore

President/Owner, Mindex

Years in current role: 28

What do you enjoy most about your role?

The most enjoyable part of my role in my leadership position is to empower our employees. First, I focus on leading employees to discover their strengths and develop their skills. Then, with great satisfaction, I watch them use these skills to solve our customers’ business needs.

What has been the biggest challenge you’ve dealt with over the past year?

COVID immediately changed the landscape of running a business. First, we had to go from 100% onsite to 100% remote, and now we’re running very well with employees either working one of those or working a hybrid arrangement. Understanding what worked best for the company and each employee was a massive project. Ensuring that we found the correct balance while keeping our company’s desired culture was challenging.

What has been your organization’s biggest success over the past year?

During the pandemic, we took the opportunity to step back and seriously consider our employees, products, and services to decide what is the most important direction for us. We employed an outside consultant to help leaders create a detailed, focused strategic plan. We also invested heavily in our employees with benefits, competitive pay, and work/life balancing opportunities to promote the Mindex culture. The reset and sharing of our strategic plan coupled with the investment in our employees led to an incredibly passionate employee base that is eager to grow this company.

What do you see as the biggest changes in the technology industry over the next year?

Cloud technology. Most companies have started, or are about to begin, their journey to the cloud, either lifting and shifting their current infrastructure to the cloud or modernizing their applications to run more efficiently in the cloud. In response, we created a Cloud Services Division and have become an AWS Advanced Tier partner. We provide the services to assist other organizations through the journey, and as we’re on that same journey with our own software product, SchoolTool, we know how transformative it is.

What community organizations do you support as a volunteer and why?

Mindex employees have supported community organizations for years through our annual charity selection. Each year we ask our employees to nominate a local charity close to their hearts and tell us why and how we can all help. We then promote this charity and attempt to get all of our employees behind it. Personally, I donate to St. Joseph’s Neighborhood Center and the United Way for COVID assistance to Rochester residents. In addition, Andrea, my wife and Mindextreasurer, volunteers on the Disaster Action Team for the Red Cross. We both find it truly rewarding to give our time and support to these worthy organizations.

This profile is part of Rochester Business Journal's Power 50 Technology list for 2022. Information used in this profile was sourced from the honoree. View the full list at rbj.net.

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