President, MediSked, LLC
Years in current role: 19
What do you enjoy most about your role?
Having started as an RIT startup almost 20 years ago and remembering those bootstrapped days, today I most enjoy seeing ideas and innovation come to life from our exceptionally talented team members. They have transformed us into a national leader in our space and they continue to delight me and our market with their “not no but how” approach.
I enjoy watching the accomplishments of our incredibly talented team members — and also receiving the feedback from so many clients as we make a difference to improve lives, drive efficiencies, and generate innovations for health and human service organizations that support our community.
What has been the biggest challenge you’ve dealt with over the past year?
In March 2020, everything changed about how we live, work, and play due to the COVID-19 public health emergency. We had to learn to collaborate and do business in new ways, both with our market and clients and also our own teams. The great resignation (or great exploration or turnover tsunami) has affected our firm less than most, but it has still been a big challenge for us. We look to the future and recognize that people and clients will move on when it is their time and we must continue to make sure that our employees and clients have growth opportunities, recognition, challenging and rewarding work, and fair compensation.
What has been your organization’s biggest success over the past year?
I am so proud of how our team has shown resilience from the public health emergency. We’ve been back on the road, developing new business opportunities and strengthening existing relationships. We’ve been using the data in our platforms to improve public health, help with turnover trends for our clients, improving security, and innovating for our markets during a time when it has been anything but business as usual.
What do you see as the biggest changes in the technology industry over the next year?
When we started MediSked in 2003, there was an economy with more people than there were tech jobs. Today, there seem to be more tech jobs than there are people. Over the next year, this will continue and that means that we need to find creative ways to keep our employees engaged, learning, and feeling valued. We’ve optimized for remote work, meaning that we now draw from a national pool of applicants. Rochester, NY is our home, but it’s a different world to build those bonds and tight communication when employees may only be in the same place for face-to-face collaboration a few times each year.
What community organizations do you support as a volunteer and why?
I started my career as a direct support professional, supporting people with disabilities to live their best lives over 20 years ago. Our work at MediSked and my work as a volunteer have great overlap as I’ve been able to serve such great community organizations as ANCOR, the Arc, Empowering People’s Independence, and Prime Care Coordination; some of the most important and meaningful organizations supporting people with disabilities anywhere.