CEO, eHealth Technologies
What do you enjoy most about your role?
What I enjoy most about my role is the downstream impact we have on patients. We are not neurosurgeons, cardiologists, or in charge of transplant centers, but we help those professionals become incredibly efficient. When you know at the end of the day your efforts make someone’s life better, it really makes a difference. Especially now, when many of us are evaluating where we work, how we work, and who we work for. People are looking for meaning and I know our teams can take great pride in working behind the scenes to help millions of people at our country’s top hospitals.
What has been your organization’s biggest success over the past year?
Our biggest success last year was overcoming our biggest challenge – COVID-19. As a company, we learned how to provide our clients with the same high-quality service, while also keeping our employees safe. We successfully pivoted and adjusted with the changing conditions. And, during this time, we reached a major milestone in surpassing two million patient requests. It took 12 years to reach one million patient requests, and because of our innovation and growth, just three and a half to reach two million. That’s two million people receiving cancer, cardiac, and organ transplant diagnosis and treatment promptly, without delay in medical record collection, summarizing, and review time.
What do you see as the biggest changes in the technology industry over the next year?
A complete digital transformation will be the biggest change in the technology industry over the next year.
I’m passionate about improving the patient experience. We have all been there, either directly or in support of a family member who needed urgent healthcare; but in an emergency, nothing happens fast enough. There have been tremendous advancements in treatments and life-saving medicines, devices, and procedures over the past decade but little innovation in simply speeding up the administration process. A complete digital transformation will loosen these logjams in the health care industry and expedite life-saving care so patients who may only have months or even weeks to live aren’t waiting a second more than they have to.
This profile is part of Rochester Business Journal's Power 50 Technology list for 2022. Information used in this profile was sourced from the honoree. View the full list at rbj.net.