President/CEO, Entre Computer Services Inc.
Years in current role: 28
What do you enjoy most about your role?
The people. The many customers and the trust and confidence they’ve demonstrated. The friendships that have grown out of those relationships. The Entre people who work so hard and have made Entre successful and those friendships as well. I enjoy the successes and that we’ve able to give back over a $500,000 over the years to the community as a result of those successes. I am amazed and proud that the Technology Woman of the Year awards that I founded has continued to be the area’s most prestigious technology event thanks to Tech Rochester for more than 20 years. I’ve enjoyed working with my partner, Mark Lucas, and our management team to ensure our future.
What has been the biggest challenge you’ve dealt with over the past year?
Last year was unique and our priorities changed. Promoting the safety of our customers and our employees during COVID was the biggest challenge. So that became Job No. 1 and everything else became secondary. I have a saying that “when times are tough, technology is the answer and when times are good, technology is the answer.” Last year proved the rule as industries that struggled embraced technology and those that prospered also understood the importance of technology in their success.
What has been your organization’s biggest success over the past year?
Our responsiveness to the changing landscape. COVID caused a sea change in how many customers looked at technology. Customers who needed to move to cloud services asked Entre to help. Customers who looked to outsource their technology asked Entre for help. The result was growth of our Remoted Managed Services and Network Services offerings.
We also own and “invented”eScreenz, an application that controls corporate screensavers and digital displays. The need to communicate to employees — remote or inhouse — was obvious to those interested in employee retention and maximizing employee value. As a consequence, we see increased eScreenz adoption throughout the U.S. Recently, an employer of over 30,000 people adopted eScreenz as an enterprise application to help in urgent communications.
What do you see as the biggest changes in the technology industry over the next year?
Acquiring talent and retaining talent. Nothing bigger.
What community organizations do you support as a volunteer and why?
Entre proudly supports dozens of nonprofits including Villa of Hope, Foodlink, Rochester Rotary and Urban League of Rochester. I know I’ve left out several and I apologize for the omission. I have been honored to personally serve on many boards over the years, but my interest today is in the Cancer Support Community (nee Gilda’s Club). I am on the board and have been asked to serve as Honorary Chairman of the Hero’s Ball (October 2022). It is the major event and fundraiser for CSC and I hope my business friends will help me in supporting this most worthwhile organization.