Chief Operating Officer and Executive Vice President, URMC, Strong Memorial Hospital
Years in current role: 21
What do you enjoy most about your role?
What I enjoy most about my job is the opportunity to work with really talented and capable people who care deeply about their work and the patients they care for. Helping them develop programs, recruit faculty and employees and innovate to find solutions to problems is a true privilege. I have worked in health care for 46 years and believe it has provided me with a lifetime career filled with opportunities to help others while personally benefiting from work that is always interesting and rewarding!
What do you see as the biggest changes in the health care industry in the next 3-5 years?
I believe that the next 3-5 years will bring significant change in the degree of consumerism we will see in health care. Increasingly people want to be involved in their health care, which is a positive trend. They want convenient and ready access to providers when they need health care and the ability to get appointments and medical advice electronically when convenient for them. In the face of this type of demand, it will also be important for us to continue our efforts in finding ways to better meet the needs of vulnerable populations who struggle with significant barriers related to the social determinants of health.
What community organizations do you support as a volunteer and why?
I avidly support the YWCA as I am strongly committed to their goals of empowering women and eliminating racism. In addition I am the board chair of the Finger Lakes Performing Provider System (FLPPS) and have been deeply committed to all of their initiatives in improving services for Medicaid recipients and the community work they have supported throughout the pandemic. I also support our Golisano Children’s Hospital and the Ronald McDonald House Charities of Rochester as they are both organizations that are champions of healthy children and families.
What are you most looking forward to doing as COVID restrictions ease?
Re-activating our planned trip to Spain — for biking, hiking and sightseeing!