President/CEO, St. John’s
Years in current role: 20
What do you enjoy most about your role?
The opportunity to help residents and families work through a very difficult time of transition in their lives. I also am very fortunate to work with a very talented and committed group of people who have made an impossible situation bearable.
What has been the biggest challenge you’ve dealt with over the past year?
Where to start! Obviously the pandemic has created both short- and long-term challenges throughout our organization. We spent most of the year building the plane while were trying to fly it. Constantly changing rules and regulations as well as conflicting directives and regulations from state and federal agencies resulted in decisions being made and needing to be updated and changed on very short notice. Dealing with the unintended consequences of those decisions made it necessary to have timely and accurate communication to our residents, families and staff.
What do you see as the biggest changes in the health care industry in the next 3-5 years?
The labor market. There was already great concern about the labor market for long-term care and the pandemic and extremely tight labor market looks like it be an issue for us indefinitely. The reimbursement rate we receive from Medicaid does not allow us to compete with almost every other business who are able to increase the salary and benefits offered to potential employees.