President & CEO, Trillium Health
Years in current role: 7
What do you enjoy most about your role?
I most enjoy seeing the difference our team members are making in the thousands of lives they touch each year. Our direct patient care team, pharmacy, program staff, and our support staff who keep our lights on and doors open enrich and save lives with the work they do. Every day, our team upholds Trillium Health’s mission to provide extraordinary care for all — always. I’m honored and humbled to lead our team who ensures the essential needs of our patients and clients are met, all while providing health care and supportive services that instill dignity, courage, and hope.
What has been the biggest challenge you’ve dealt with over the past year?
COVID-19. At the beginning of the pandemic, we quickly ensured we could continue providing care to our patients while keeping our staff safe. Our team’s innovation enabled us to turnkey operations to ensure our patients continued to receive medications, health care, and essential services. We proudly responded to community need and launched onsite COVID-19 testing to address the lack of access to testing disproportionally affecting communities of color, and partnered with organizations such as the Urban League of Rochester, Father Tracy Advocacy Center, Rochester Housing Authority, and RTS to bring testing and vaccinations into our community through our mobile access clinic.
What do you see as the biggest changes in the health care industry in the next 3-5 years?
Health care will continue to adapt and change with the consumer-led environment we’ve seen accelerated by the pandemic. The demand for telehealth will continue to rise as will the general mindset and expectation for health care on-demand. It is critical that the regulatory and reimbursement environment keeps pace with health care models that improve access to care for all that is efficient, high-quality, and cost-effective.