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Dells strive for beyond ordinary at market, sweet shop (access required)

Bill Dell spent 30 years working at Wegmans, and in his various roles — as a chef, as a deli merchandise buyer and as head of catering operations — he learned to understand the value of hearing what employees and customers say. "Bob Wegman wasn't a great talker," Dell said, "but he was a great listener." Like the time a ...
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