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Home / Industry / Banking & Finance / Digital banking blooms, but in-person interaction still important (access required)

Digital banking blooms, but in-person interaction still important (access required)

Crisis forces greater emphasis on online management of household finances

Interest in in-person banking had already been declining in recent years and those in the industry expect the restrictions imposed by COVID-19 to shift more people to online banking services even after things go back to normal. They stress, however, the need to continue to have branches to provide in-person interactions and say plans are underway ...

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