Home / Columns and Features / How to deal with millennials who regularly avoid the phone (access required)

How to deal with millennials who regularly avoid the phone (access required)

"I'm supervising a team that includes two (millennial-age) people who deal with key customers. For the most part, they do good work, but I'm having trouble helping them understand that not every contact with customers should be done on email. “A couple of our long-time customers want to talk through their situations on the phone, rather ...

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Businesses not required to provide cell phones for employees (access required)

"In a cost-cutting move, senior management says we will no longer be able to provide cell phones to our employees. ...