Home / Columns and Features / How to deal with millennials who regularly avoid the phone (access required)

How to deal with millennials who regularly avoid the phone (access required)

"I'm supervising a team that includes two (millennial-age) people who deal with key customers. For the most part, they do good work, but I'm having trouble helping them understand that not every contact with customers should be done on email. “A couple of our long-time customers want to talk through their situations on the phone, rather ...

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Managers must deal with rumors, disruption directly (access required)

“Two of my team members have been having an affair for a while now and one of them is married. ...