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Etiquette service grows out of horrible Rochester incident (access required)

Miss Cynthia offers refinement classes for children and adults

  It’s been six years since the video was released of bus monitor Karen Klein being verbally berated by four Greece Athena Middle School students. Although it was a horrendous situation, good has managed to come out of it. Cynthia Ely, known as “Miss Cynthia,” was inspired by Karen Klein’s situation to open The Refinement Studio, a ...

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