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Longtime telecom, cable exec Burr retiring

One of Frontier Communications Corp.’s top leaders is retiring.

Ann Burr served as chairman for the company’s Rochester operations and as vice president of customer engagement nationally for the firm.

burr2_colorBurr has more than three decades of experience in telecommunications.

“I have been very proud to be a part of the Frontier team,” Burr said. “Rochester is one of Frontier’s largest urban markets and home to more than 1,700 employees who support Rochester customers and serve markets across the country. I will remain active in the business community. Helping the community where we live, develop, grow and prosper is near and dear to my heart.”

Burr previously held the role of senior vice president of customer experience and president of new product trials and integration for Frontier. She is also the former president of the northeast region of Frontier Communications for New York and Pennsylvania.

“Rochester Chamber wishes Ann all the best in retirement and thanks her for her decade of service on our board of directors and audit committee,” said Bob Duffy, president and CEO of the Greater Rochester Chamber of Commerce in a statement.

Burr has received the National Cable Television Association’s Distinguished Vanguard Award for Leadership—the cable industry’s highest honor. She also recently led employees at Frontier to raise over $200,000 for the United Way of Greater Rochester Inc., for which she received the United Way’s Inspiration Award.

“Most importantly, Ann serves as a role model for our employees in delivering the perfect combination of leadership, customer-first approach and partnership with the communities we serve,” said Cecilia McKenney, Frontier’s executive vice president of consumer sales and marketing. “Frontier will miss her greatly.”

Before joining Frontier, Burr was the first female executive vice president for Time Warner Cable in Stamford, Conn. She was also president of Time Warner Communications in Rochester and served as president of Time Warner Cable in San Diego, as the company’s first female division president.

Follow Kerry Feltner on Twitter: @KerryFeltner

(c) 2017 Rochester Business Journal. To obtain permission to reprint this article, call 585-363-7269 or email

One comment

  1. Thank God she is finally out of a leadership position for frontier. Maybe now they’ll look at their real public image and services and provide a viable second option for customers here in Rochester.


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