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G4 technology gives families peace of mind

As the population ages, technology is producing fresh options for seniors, caregivers and family members.

Response Care Inc.—known as RCare—has created a monitoring system technology called G4, Advanced Location Protocol, for senior living facilities.

The product uses proprietary algorithms to pinpoint the exact location and floor number of a resident who needs assistance. Staff receives the information right away, and the person can be taken care of immediately.

The system provides accountability for both the resident and the caretaker, giving families a clear picture of a resident’s treatment. Timing is everything when it comes to care, officials say.

“If they’re not in their apartments, we’re able to locate them … within nine or 10 feet of exactly where they are within the facility,” said Myron Kowal, founder and CEO of RCare.

The G4 has increased processing speed over 10,000 percent for improved error cancellation and fast response times, officials said. It has secured, two-way error checking and virtual location technology, which helps residents have more independence in a monitored and safe way.

The product itself is a simple pendant that residents wear.

“The idea here is to make this technology seamless and easy to use,” Kowal said. “A person just wearing that button—all they have to do is use it. The caregivers have to have at least some knowledge they will get an alert through the system.”

Before using this technology, many senior community facilities would be alerted of a need for help but have little information to work with to find the person, which often caused a delay in care.

“It seems like West Coast and Florida and places where we have 19- and 20-story facilities that are more elder living sorts of places that we’re having probably the greater need that’s driven the development of the product,” Kowal said.

The company has expanded globally, with the product reaching Denmark this year. The majority of customers are outside of New York, officials say.

Larry Graft, president of Unified Alerts—a security system provider—has been a distributor for RCare since 2010.

“They designed a technology with the senior care specific with a resident in mind,” Graft said. “From my perspective in my company it’s invaluable because we have the same mindset. It’s not about the technology; it’s about the people.”

The G4 technology helps aides or caretakers become more efficient, effective and accountable, officials said. The company is continuing to evolve along with the needs of the demographic it serves, Graft said.

“They’re progressive,” he said. “They’re responding to the needs of not only residents but also staff. I think the future is just going to be even stronger for them, and in turn I think it’s going to be better for all the communities out there that we serve.”

The ability to help dictate the way people experience aging is exciting, Kowal said. To design something that caters to all stakeholders has been a welcome challenge.

“I enjoy the creative aspect of it,” he said. “I like solving real-life problems. These providers are inundated with all kinds of gadgetry and technology. Our mission here is to provide a common-sense platform and ease of use so people can live those happy and productive lives.”

3/18/2016 (c) 2016 Health Care Achievement Awards Special Section. Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or email rbj@rbj.net.

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