The Texas Department of Transportation has selected Xerox Corp. to provide customer service and toll operations over the next five years in a contract worth roughly $100 million.
Under the deal, Xerox will create a new customer service operation in Austin to process a growing base of more than 8 million monthly toll transactions while managing in excess of 750,000 accounts. Customer service center operations include transaction processing, license plate image review, invoicing, collections, transponder sales and management, the company said.
Xerox also will take over responsibility for the physical maintenance of the toll plaza buildings and continuing the courtesy patrol on the toll roads in Austin to provide roadway assistance, officials said.
“Texas’ growing population will benefit from a streamlined service center to manage all customer interactions,” said David Amoriell, vice president and chief operating officer, government and transportation sector at Xerox, in a statement. “We are working closely with the Texas Department of Transportation to ensure efficient and accurate transaction processing while providing a safe and pleasant trip for drivers.”
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