Frontier Communications Corp. has been granted permission by the state Public Service Commission to stop printing and delivering telephone books to all of its customers, the commission announced Thursday.
Frontier is required to supply customers with free listings online and to print directories for customers who request them, officials said. The change will save money and 11 million metric tons of waste from being created by discarded telephone books.
The printed books include residential, business and government listings with the exception of cellular and voice over internet protocol phone numbers.
The order also states Frontier must notify each customer and post information on its website instructing customers on how they can obtain a printed directory. To date, Frontier had been required to print and distribute books that included business listings, along with yellow pages, government offices and consumer guide pages, officials said.
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