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Xerox inks deal to acquire German firm

Rochester Business Journal
December 20, 2013

Xerox Corp. on Friday said it had signed an agreement to acquire Germany-based Invoco Holding GmbH, expanding its European customer care services.

The transaction is expected to close following the completion of customary closing conditions. Financial terms were not disclosed.
 
Invoco will provide Xerox’s global customer base with immediate access to German-language customer care services, Xerox said. Invoco’s existing customers can use Xerox’s business process outsourcing capabilities, including customer care service spanning 175 facilities and serving clients in more than 30 languages.

Invoco is based in Hamburg and employs some 1,800 workers.
 
“Invoco will blend seamlessly with our current operations as we expand our (business process outsourcing) footprint in Germany and execute our European customer care strategy,” said Simon Verzijl, group president of Xerox’s commercial business process outsourcing in Europe, in a statement. “Together our goal is to expand service and capability across Europe to new and existing local market and multinational clients.”
 
The Invoco management team will remain unchanged and continue to be led by Rainer Diekmann, Invoco’s CEO.
 
 (c) 2013 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or e-mail service@rbj.net.


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