This Week
  • Heritage Packaging in Victor has a reputation for solving problems for customers.

  • Medical intervention is critical for patients suffering from congestive heart failure.

  • Sydor Instruments has acquired a company that will double the Chili firm's sales.

  • Christopher Liucci, G&W's top local executive, thrives on challenge.

  • Anne Gabel, 27, owns MJ Gabel Diamond and Jewelry Buyers.

  • The world's best women golfers will pay a final visit to Rochester.

Customer Service

The Rochester Business Journal aims to provide not only award-winning news coverage but also superior customer service. Below are some answers to frequently asked customer questions. If your question is not answered, please contact us directly. For general information about the Rochester Business Journal, go to our FAQ page.

How do I change my print subscription?
Can I use this site to pay a bill or renew my subscription?
How do I change my address for the print edition?
What should I do if I don’t receive an issue of the print edition?
How do I order a reprint?
What should I do if I don’t receive an issue of the print edition?

How do I get a reporter or editor’s e-mail address?
How do I find contact information for other members of your staff?
I have am a registered user of your Web site but can’t log in; what do I do?
How do I retrieve my forgotten username or password?
How do I edit my registration profile?
How do I inquire about advertising in the Rochester Business Journal?
Where can I find a schedule of your special publications and lists?
How do I subscribe to the Rochester Business Journal Daily Report, Time Out or RBJ Snap Poll e-mails?
I signed up for an e-newsletter but I have not been receiving it. Why?
How do I unsubscribe or change my e-mail address for the e-newsletters?
How does RBJDaily.com protect my privacy?
How to allow Cookies
 

How do I change my subscription?

To change your subscription, go to the RBJ Weekly Print Edition page. Or call our Circulation Department at (585) 546-8303.

Can I use this site to pay a bill or renew my subscription?

Yes, to pay your subscription bill or renewal click here

How do I change my address for the print edition?

To update your mailing address for your print subscription, please click here.

What should I do if I don’t receive an issue of the print edition?

Contact our Circulation Department by e-mail or calling 585-546-8303.

How do I order a reprint?

Contact our Circulation Depoartment at 585-546-8303 or email

How do I get a reporter or editor’s e-mail address?

Go to our Newsroom Contacts page.

How do I find contact information for other members of your staff?

Go to our Staff Directory.

I have am a registered user of your Web site but can’t log in; what do I do?

First step, make sure you have cookies enabled (see below to learn how). We store cookies on your site to verify you have signed in and are allowed access to move about the site. If cookies are enabled and you still cannot gain access, please check to ensure you typed the username and password exactly as it appears. They are case-sensitive. If you continue to have issues, please contact our customer care center by clicking

How do I retrieve my forgotten username or password?

If you forgot your username and/or password to access the site, click here and enter the e-mail address we have on file to have them sent to you.

How do I edit my registration profile?

To change your registered user password, address, phone, e-mail and so on, click here (you must be logged in to access).

How do I inquire about advertising in the Rochester Business Journal?

For information on advertising opportunities in our print edition, on our Web site or with our e-newsletters, go to the Advertising Information page.

Where can I find a schedule of your special publications and lists?

Go to the Editorial Calendar.

How do I subscribe to the Rochester Business Journal Daily Report, Time Out or RBJ Snap Poll e-mails?

To subscribe to our e-newsletters, please click here and complete the brief form. You will be sent an e-mail confirming your selection and verifying your identity. Please click on the link within that e-mail to confirm your registration. You will receive your first e-mail the next time one is issued.

I signed up for an e-newsletter but I have not been receiving it. Why?

There could be several reasons why you are not receiving the e-newsletter. We send out a confirmation link after you sign up. This is an anti-spam measure (called double opt-in). If you didn’t click on the link, your account is not activated. To request activation, contact us and let us know. If you did click on the activation link but you are not getting the newsletter, it may be because your ISP or IT department is blocking the newsletter, thinking it is spam. Contact your ISP or IT Department and ask that rbjdaily.com be put on the “white list.”

How do I unsubscribe or change my e-mail address for the e-newsletters?

To unsubscribe, simply click on the link at the bottom of the e-newsletter. To manage all other aspects of your e-newsletters subscription, please contact our Circulation Department by e-mail or calling 585-546-8303.

How does RBJDaily.com protect my privacy?

To better protect your privacy, we have established clear guidelines for our online information practices. To read the Privacy Statement, click here.

How to allow cookies:

To register and use this site, you must have your browser set to allow cookies for this site, and you must not have any third-party software blocking cookies.

BROWSER SETTINGS
The settings to allow this will depend on the Web browser program you are using. Here are some suggestions for the most popular browsers.

• Internet Explorer

(MAC v5.2) Click Explorer>Preferences>Cookies and then select the option “Ask for each site”
(Windows v6.0) Click Tools>Internet Options>Privacy> and set the security slider to “medium”

• Firefox

(Windows v0.8) Click Tools>Options>Privacy> and check “Enable cookies”

• Camino

(MAC v0.8) Click Camino>Options>Privacy> and check “Accept cookies only from sites you visit”

• Mozilla

(MAC v1.8) Click Mozilla>Preferences>Privacy and Security>Cookies and then select the option “Allow cookies for the originating site only”. Alternatively click Tools>Cookie Manager>Allow session cookies from this site
(Windows v1.4) Click Edit>Preferences>Privacy and Security>Cookies and then select the option “Enable cookies for the originating site only”. Alternatively click Tools>Cookie Manager>Unblock cookies from this site
(Linux v1.6) Click Edit>Preferences>Privacy and Security>Cookies and then select the option “Enable cookies for the originating site only”. Alternatively click Tools>Cookie Manager>Allow cookies from this site

• Konqueror

(Linux v3.2.2) Click Tools>HTML Options> and check “Cookies”

• Netscape

(Windows v7.1) Click Edit>Preferences>Privacy and Security>Cookies and then select the option “Enable cookies for the originating site only”. Alternatively click Tools>Cookie Manager>Unblock cookies from this site

• Opera

(Windows v7.01) Click File>Preferences>Privacy and then select the option “Enable cookies

THIRD-PARTY SOFTWARE

If cookies are enabled for your browser, please ensure that any Internet protection, virus protection, or firewall is NOT set to block cookies. The steps for doing so are different for each program, and should be found in your program’s manual or help files. Example software that might be blocking cookies include Norton Internet Security and McAfee Internet Security Suite.
 


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